FAQ

Q1: How long does it take to ship my order?

A: We process orders within 1–3 business days after payment. Standard shipping takes 10–25 business days for international delivery.

Q2: Can I modify my shipping address after placing an order?

A: Please email support@outdooredges.com immediately. We can update your address only before the package is shipped. Once dispatched, address changes cannot be guaranteed.

Q3: What should I do if I receive a damaged item?

A: Take clear photos of the damaged product and package, then send an email to us within 7 days after delivery. We will review and offer replacement or refund.

Q4: How can I apply for a return?

A: Return requests can be submitted within 30 days upon receipt. Email us your order number and item photos. See our Return Policy for full procedures.

Q5: Do I need to pay customs tax?

A: Buyers are responsible for import duties and local taxes in your country. Customs charges vary by region.

Q6: Where is your company located?

A: Our company is Nanjing Xilanyi Technology Co., Ltd., based in Jiangbei New Area, Nanjing, China. You can reach us via support@outdooredges.com.

Q7: When will I get my refund approved?

A: After we receive and inspect your returned goods, refunds will be processed within 3–7 business days to your original payment account.